Use Cases
PC Slowness
Problem
A Slow PC causing tasks and application to take a long time to work.
Solution
Automatic process that logs into the PC, activate troubleshooting and inform the user.
Impact
Matter of minutes fix. Keeping cost to a minimal and work place productivity is strong.
The Process
AI NLP engine analyzes the user request and deduces that it is a PC slowness incident. It triggers an automation process to troubleshoot PC slowness.
The first step in the troubleshooting process is to get the corporate PC name from AD.
Remote connection to the effected PC is established and a Powershell troubleshooting script is launched to identify the issue and resolve it.
The result of the troubleshooting is sent back to the user through the same channel
Unlock User Password
Problem
Locked Passwords take a good amount of time for a reset.
Solution
Impact
The Process
A user sends an unlock password request from Slack
AI NLP engine analyzes the user request and deduces that it is a request to unlock password
The user gets a notification for a 2 factor authentication process
with 2 factor authentication complete the password is reset
Change of Address
Problem
A simple change to user information that takes time to be done
Solution
Impact
The Process
User sends a request to change his address
AI model access the CRM and validities the user credentials
The CRM is updated with the new address
Claims Processing
The Problem
Time consuming task and prone to human error
Solution
An AI model that detects, analyze and finalize the claim in a matter of minutes
Impact
No errors and claims get finalized in a matter of minutes
The Process
User sends their claim via mail
AI Models picks up the request and analysis it and determine it is a claims request
a request is sent to check the CRM for the user credentinals
Claims Agent is notified and checks the claim and either approve it or reject it
